Do you offer pre-orders?
No, we prefer to have items in stock and ready to ship before making them available to the public. This ensures a smooth ordering process and faster delivery times.
Who handles the audio mastering for your releases?
We outsource our audio mastering to a professional studio with over 35 years of experience, ensuring the highest quality sound for our releases.
How many copies do you produce?
Unless specifically mentioned, we generally do not disclose the number of copies available. If an item has limited stock or special availability, we will indicate it on the product page.
What makes a "Limited Edition" record?
A Limited Edition item typically includes a unique disc color combination, an exclusive version of the artwork, or other special extras that distinguish it from the standard release. Specific details will be provided on the product page.
What should I do if my record arrives damaged or faulty?
If you receive a damaged or faulty item, please contact our team to request a replacement or initiate a return for a refund. Please note that customers are responsible for covering any return shipping costs.
Can I request a refund before my order is shipped?
Yes, if your order has not yet been shipped, you are eligible for a refund. Please contact our support team as soon as possible to process your request.